Terms & Conditions

Last updated: October 2026

These Terms & Conditions apply to all bespoke commissions, individual quotations, offline orders, resizing, engraving, gemstone settings, repairs, and aftercare service work arranged through Scottish Gold (scottishgold.com) by consumers (individuals purchasing wholly or mainly for personal use).

Because every piece of Scottish gold jewellery created in our workshop is bespoke, made to order, or tailored to your individual specification, purchases are arranged following direct consultation, formal proposal, invoice, or bespoke payment link rather than a standard online checkout.

Please read these Terms carefully before agreeing to a quote or paying a deposit. Nothing in these Terms affects your statutory legal rights.

Quick Finder

1. About Us and How to Contact Us
2. Definitions
3. Bespoke Enquiries, Quotes, Deposits and Contract Formation
4. Prices, VAT, Invoicing and Payment
5. Handmade Production, Gold Provenance and Lead Times
6. Delivery, Insurance and Transfer of Risk
7. International Orders: Duties, Taxes and Customs
8. Cancellations, Alterations, Returns and Refunds
9. Faulty Items, Specification Discrepancies and Damage in Transit
10. Customer-Supplied Gemstones, Heirloom Stones and Customer Materials
11. Intellectual Property and Design Rights
12. Liability
13. Complaints, Governing Law and Changes to These Terms

1) About Us and How to Contact Us

• Trading Name: Scottish Gold
• Company: The Wild Gold Company Limited
• Registered Office: 1 Seamer Road Corner, Scarborough, North Yorkshire, YO12 5BB, United Kingdom
• Email: hello@wildgold.co.uk
• Telephone: 01723 368485
• Company Number: 08397989
• VAT Number: 448 929 440

2) Definitions

• Bespoke / Offline Commission: Any piece of jewellery, gemstone setting, ring, pendant, earring, or service individually discussed, designed, specified, quoted, or agreed with you outside an automated public website checkout. This includes personalized engravings, custom gemstone selections, bespoke carat blends, customer-supplied stone work, or modified dimensions.
• Bespoke Payment Link / Invoice: An individual payment facility, card link, Stripe invoice, or bank transfer invoice issued directly to you to collect a deposit, balance, or full payment for an agreed bespoke commission or service work.
• Consumer: An individual acting wholly or mainly for purposes outside their trade, business, craft, or profession.
• Customer-Supplied Stone Work: Any goldsmithing, setting, resizing, or remounting work involving a gemstone, diamond, heirloom stone, or material supplied directly by you.
• Durable Medium: A format allowing information to be stored and reproduced unchanged, such as an email or PDF document.
• Made to Specification / Personalised: Any item manufactured, cast, forged, engraved, set, or adapted to your express instructions, including custom ring sizing, gemstone selections, initials, dates, coats of arms, non-standard finishes, or bespoke designs.
• Service Work: Any resizing, repair, polishing, re-shaping, stone-setting, or alteration carried out on an existing or completed item.
• Statutory Rights: Legal rights given to consumers that cannot lawfully be excluded or restricted (e.g., that goods must be fit for purpose, of satisfactory quality, match their agreed description, and be crafted with reasonable care and skill).

3) Bespoke Enquiries, Quotes, Deposits and Contract Formation

3.1 Enquiry & Consultation: Showcased items, images, and guide specifications on scottishgold.com serve as inspiration and information. They do not constitute an automated offer for sale. All orders proceed through personal client consultation.

3.2 Quotations: Following consultation, we will provide a written quote, specification summary, or bespoke invoice detailing the piece, gold carat, gemstone options, size/length, price, and delivery terms. Quotes remain valid for 14 days unless otherwise stated in writing, after which precious metal or stone price fluctuations may require a revised quote.

3.3 Payment Options: Unless otherwise agreed in writing, bespoke commissions require either:

• 100% Upfront Payment: Full settlement prior to casting or crafting; or
• 50% Deposit Scheme: A 50% deposit to commence design and production, with the remaining 50% balance due upon completion prior to hallmarking or dispatch.

3.4 Contract Formation: A binding contract is formed when we issue written confirmation of your order acceptance or deposit receipt following your written approval of the specification and receipt of payment.

3.5 Specification Approval: Because bespoke and personalized items are created to your individual instructions, you are responsible for checking that all details—including ring sizes, chain lengths, gemstone choices, spelling for engravings, and metal options—are accurate before making payment.

4) Prices, VAT, Invoicing and Payment

4.1 Currency & VAT: All quotes and invoices are issued in GBP (£). Unless expressly stated otherwise on your bespoke quote, prices include UK VAT at the applicable rate.

4.2 Payment Methods: Payments may be settled via secure bank transfer, credit/debit card, or direct Stripe invoice links supplied by our team.

4.3 Pricing Errors: In the event of an obvious typographic or administrative error in a quote or bespoke payment link, we reserve the right to correct the error, cancel the agreement, and refund any sums paid prior to commencing physical work.

5) Handmade Production, Gold Provenance and Lead Times

5.1 Hand-Crafted & Made to Order: Every piece of Scottish gold jewellery is individually forged, cast, finished, and hallmarked to order.

5.2 Lead Times: Standard bespoke production typically requires 4 to 6 weeks from specification approval and deposit receipt. Elaborate commissions, rare natural gemstone sourcing, or complex hand-engraving may require additional time. Lead time estimates provided in quotes are targets rather than guarantees unless a specific date is guaranteed by us in writing.

5.3 Handmade Characteristics: Because every piece is hand-finished in our studio from authentic Scottish gold, subtle natural variations consistent with artisan craftsmanship may occur. Your piece will match all agreed material specifications.

5.4 Hallmarking & Authentication: Completed pieces are stamped with our registered ACL maker’s mark, official Assay Office hallmarks, and accompanied by a signed Certificate of Authenticity confirming 100% Scottish gold content.

6) Delivery, Insurance and Transfer of Risk

6.1 Insured Dispatch: All jewellery is dispatched using fully insured, trackable delivery services appropriate to the value of the piece (e.g., Royal Mail Special Delivery within the UK).

6.2 Signature Required: A signature is required upon delivery. Risk in the goods passes to you (or a designated person accepting on your behalf) upon delivery at the specified address.

6.3 Unattended Deliveries: We strongly discourage requesting couriers to leave high-value Scottish gold items unattended or in “safe places.” Doing so may compromise courier insurance claims.

6.4 Delivery Failures: If delivery fails due to an incorrect address provided by you, refusal of delivery, or failure to collect from a local postal depot, reasonable re-delivery charges may apply.

7) International Orders: Duties, Taxes and Customs

7.1 International Shipping: For clients outside the UK, delivery is arranged via insured international courier.

7.2 Customs & Import Duties: Local import duties, customs fees, inspection charges, and foreign VAT/taxes in the destination country are the sole responsibility of the client unless pre-calculated and explicitly included on your invoice.

7.3 Customs Delays: We are not responsible for delays caused by foreign customs clearance procedures.

8) Cancellations, Alterations, Returns and Refunds

8.1 Exclusion from Change-of-Mind Cancellation: In accordance with UK consumer law, statutory 14-day change-of-mind cancellation or withdrawal rights do not apply to goods made to your specification or clearly personalized. This includes all bespoke commissions, custom gemstone settings, engraved items, customer-supplied stone work, and custom sizes arranged outside standard choices.

8.2 Earring Hygiene Exclusion: For health and hygiene reasons, earrings cannot be returned or exchanged once dispatched unless unused, in original packaging, and with protective seals intact.

8.3 Pre-Dispatch Cancellation: If you request to cancel a bespoke commission after work has commenced but prior to dispatch, any refund will be subject to deductions for non-recoverable materials, custom gemstone cutting/sourcing, or labour already committed.

8.4 Ring Resizing & Sizing Responsibility:

• Selecting or supplying an accurate ring size is the client’s responsibility.
• If a ring is made according to your agreed size but does not fit comfortably, it is not classified as a manufacturing fault.
• UK Minor Resizing Support: Where technically feasible for the ring design, we offer one minor resize (up to 1/2 size up or down) free of labour charges within 30 days of receipt. Insured return shipping is arranged and paid by the client.
• Complex Resizings / Non-UK: Larger size adjustments, intricate gemstone-set band adjustments, or international resizing requests are provided as a chargeable service.

8.5 Return Process for Eligible Returns:

• Always contact hello@wildgold.co.uk before sending any item back to obtain return instructions and a secure return reference.
• Items returned without authorization or correct customs declarations (for international returns) may be refused or incur administrative charges.
• Returned goods must be shipped via an insured, tracked postal service and remain your responsibility until safely received at our studio.

9) Faulty Items, Specification Discrepancies and Damage in Transit

9.1 Statutory Quality Guarantee: Nothing in these Terms limits your legal rights if an item arrives damaged, faulty, not as described, or fails to match your agreed written specification.

9.2 Notification: Please inspect your piece upon arrival and notify us immediately at hello@wildgold.co.uk (including photographs) if there are any defects or transit damage.

9.3 Remedies: If an item is verified as faulty or incorrectly made by us, we will repair, remake, adjust, or refund the piece at no cost to you, including reasonable return shipping fees.

9.4 Exclusions: Damage resulting from wear and tear, accidental damage, chemical exposure, misuse, uncertified third-party alterations/resizing, or failure to follow care instructions does not constitute a manufacturing fault.

10) Customer-Supplied Gemstones, Heirloom Stones and Customer Materials

10.1 Pre-Inspection: Where we agree in writing to incorporate a customer-supplied gemstone, heirloom diamond, or metal into a bespoke design, the item must be supplied to us for physical inspection prior to crafting.

10.2 Material Frailties: While our goldsmiths exercise reasonable care and skill, precious gemstones (especially vintage, soft, or previously set natural stones) may contain internal inclusions, stress fractures, or structural vulnerabilities. Provided reasonable professional care is exercised, we are not liable for pre-existing material frailties or unexpected fracturing occurring during unset or setting procedures.

10.3 Insurance: We recommend that clients maintain independent jewelry insurance coverage for high-value heirloom stones while in transit or undergoing bespoke remounting.

11) Intellectual Property and Design Rights

11.1 Content Protection: All visual assets, CAD renders, product descriptions, photography, logos, and branding on scottishgold.com are protected by intellectual property rights and remain the property of Aur Cymru Limited.

11.2 Bespoke Designs: Bespoke design drawings, CAD models, and physical molds developed by us during the creation of your custom piece remain the intellectual property of Scottish Gold unless expressly transferred to you under a separate written agreement.

12) Liability

12.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited under UK consumer law.

12.2 We are not liable for indirect or business-related losses (e.g., loss of profit, business interruption, or secondary expenses).

13) Complaints, Governing Law and Changes to These Terms

13.1 Complaints: We take pride in exceptional client service. Please address any concerns or complaints to hello@wildgold.co.uk or to our registered office address. We aim to respond and resolve all queries promptly and fairly.

13.2 Governing Law: These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland where mandatory consumer location rights apply).

13.3 Updates: The version of these Terms applicable to your bespoke commission is the version provided or active on the date your deposit/invoice is accepted.