Delivery & Returns

Delivery, Lead Times & International Orders

Every piece of Scottish Gold jewellery is meticulously made to order in our workshop. Because of this bespoke and artisanal process, our delivery timelines reflect the deep time and care it takes to craft your piece. 

Production Lead Times & Timeline Estimates

Most items featured on our website are beautifully crafted and ready for dispatch within 4 to 6 weeks of your order confirmation and acceptance. Plain band rings or minimalist designs are often completed and ready to dispatch quicker. 

Elaborate & Bespoke Designs: Intricate stone settings, detailed engravings, or custom commissions may require additional time. We will always advise you of expected lead times during the consultation. 

If you are hoping to receive a piece in time for a specific date, anniversary, or milestone, please contact our team before placing your order. We will always do our utmost to accommodate tight deadlines where possible. 

Secure Delivery & Shipping

We treat the transit of your jewellery with the highest level of care. All of our parcels are dispatched using fully insured, trackable delivery services appropriate to the value of your piece. 

Delivery Within the UK

Delivery is entirely complimentary for our UK customers. We primarily use premium, secure services like Royal Mail Special Delivery, and your tracking information will be provided as soon as your piece leaves our workshop. 

International Shipping

We proudly ship to select destinations worldwide using trusted global couriers such as FedEx and DHL. International shipping is charged at cost price and will be calculated and discussed with you before you place your order. We reserve the right not to export to some countries. Any applicable duties and taxes will be discussed prior to you placing your order and are manageable by us on your behalf or can be paid direct to the courier upon arrival in your country. 

Important Delivery Security Note

For peace of mind and insurance purposes, a signature is strictly required upon delivery for all orders, both in the UK and overseas. We strongly discourage directing carriers to leave valuable jewellery shipments unattended. If you ask a carrier to depart from a signed-for delivery process, this may affect practical insurance handling. 

Duties, Local Taxes & Customs

For our international clients living outside the United Kingdom, local import duties, taxes, or customs clearance fees may apply upon entry into your destination country. 

How International Charges are Handled

Wherever possible, we will calculate approximate applicable shipping, local taxes, duties, and customs charges in advance for you. 

Charges Payable Locally: In some cases, the charges may not be able to be managed by ourselves and, therefore, will be payable directly to the courier or the relevant local customs authority prior to your delivery being released or you may choose to do this yourself too rather than being managed by us. 

International Customs: Will I need to provide a Tax ID or Identification Number?

We safely ship our luxury Scottish gold jewellery worldwide. Please be aware that international shipments cross custom borders and may be subject to local import regulations depending on the order value. 

Shipments to the United States (US Customs Clearance) For high-value shipments entering the US, US Customs and Border Protection (CBP) may require an “Importer Number” to clear the package. 

Business Recipients: This is usually your IRS Employer Identification Number (EIN). 

Individual Recipients: If you do not have a business tax number, US Customs permits the use of your Social Security Number (SSN) as your official importer identification. 

How will I be asked for this? Many international couriers will not clear or deliver high-value packages to US residents unless this identification number is provided to customs. If your order requires this verification, the courier service handling your delivery will contact you directly via email or phone while the package is in transit. 

Scottish Gold will never ask you for your SSN or EIN. It is used strictly by the courier and customs authorities to safely release your jewellery. 

Please note that we are not responsible for transit delays caused by local customs clearance processes or for unexpected charges imposed by authorities in the destination country. 

For full legal details regarding risk, transit insurance, and delivery liabilities, please view our Terms & Conditions page. 

Returns

Returns, Exchanges & Sizing Support

At Scottish Gold, every piece of jewellery is hand-crafted with meticulous care and individually hallmarked. We want you to cherish your piece for a lifetime. If you need to make a return or arrange an alteration, we are here to ensure the process is as smooth and transparent as possible.

Bespoke & Personalised Jewellery

Because bespoke and customised pieces are forged to your exact specifications, standard change-of-mind 14-day cancellation rights do not apply to:

• Personalised & Engraved Items: Pieces carrying custom dates, inscriptions, or family coats of arms.
• Bespoke Commissions: Designs created offline, modified outside our standard website options, or crafted using client-supplied gemstones.
• Custom Alterations: Non-standard sizing, materials, or custom stone settings expressly requested for your commission.

Please note: This policy does not affect your statutory rights if an item arrives faulty, damaged, or not as described.

Earring Returns (Hygiene Policy)

For health and hygiene reasons, earrings can only be accepted for return or exchange if they are completely unworn, in their original condition, and returned with any protective hygiene seals intact.

Ring Sizing & Post-Purchase Alterations

If your ring arrives and does not fit perfectly, please don’t worry. While an incorrect size selection is not classified as a manufacturing fault, our goldsmiths are usually able to resize or adjust most plain bands and selected styles in our workshop. Contact us, and we will gladly advise on the best approach to achieve your comfortable fit.

How to Return an Standard Item

If you wish to return an eligible, non-customised item, please follow these steps:

If you wish to return an eligible, non-customised item, please follow these steps:

1. Contact Us First: Email our client support team before sending your item back. We will provide full return instructions and a secure delivery address. (Please note that requesting instructions does not extend statutory return deadlines).
2. Package Securely: Return the item in its original condition, complete with all luxury presentation packaging, certificates of authenticity, cards, and accessories.
3. Ship via Insured Post: We strongly recommend using a tracked, fully insured postal service (and completing any required customs forms for international returns). Returned items remain the customer’s responsibility until safely signed for at our studio. Unless the goods are faulty or damaged in transit, return shipping costs are arranged and paid by the customer.
4. Inspection & Refund: Once received, our goldsmiths will inspect the piece promptly. Approved refunds are issued to your original payment method within 14 days of receipt (including standard outbound shipping fees where required by law).

Quality & Handling Guidelines

Inspection: You are welcome to inspect your jewellery in the same manner you would inside a fine jewellery showroom. If items show signs of handling beyond what is necessary to inspect them, or if supplied certificates or packaging are missing, a deduction reflecting the diminished value may apply.

Cancellations Before Dispatch: If you validly cancel an eligible order before it leaves our workshop, a full refund will be processed within 14 days of receiving your cancellation notice.

Faulty Items: If an item is damaged in transit or differs from your agreed specification, we will arrange a full repair, replacement, or refund immediately at no extra expense to you.

Please view our Terms & Conditions page for more detailed information.